Dr. DAGNU HAILE TESSEMA

Articles published in peer reviewed international journals (SCI,SSCI,Arts and Humanities)

• The mediating role of organizational stress in the relationship between gender diversity and employee performance in Ghanaian public hospitals - 2025
• Enhancing pro-environmental behavior through green human resource management practices: evidence from Ethiopian private hospitals - 2025
• Enhancing Corporate Sustainability through Total Quality Management: Evidence from Ethiopian Private Hospitals - 2025
• The impact of green human resources management practices on corporate Sustainability: The Case of Public Hospitals - 2025
• Impact of total quality management on patient revisit intention: the case of public hospitals in Addis Ababa, Ethiopia - 2025
• Influence of perceived service quality on word-of-mouth: the mediating role of brand trust and student satisfaction - 2024

Articles published in other peer reviewed international journals

• Investigating the influence of organizational culture on competitive advantage through the mediating role of entrepreneurial orientation - 2025

Articles published in National journals

• The relationship between total quality management, patient satisfaction, service quality, and trust in the healthcare sector: the case of Ethiopian public hospitals - 2024
• Enhancing job performance: Exploring the impact of employee loyalty and training on quality human resources practices - 2024

Books and books chapters published internationally

• Impact of TQM on revisit intention through the mediating role of patient Satisfaction on inpatient in public hospitals in Addis Ababa, Ethiopia - 2024
• The Mediating Effect of Patient Trust on the Link between Relationship Marketing and Hospital Brand Image in Public Hospitals—Nigeria - 2024

Papers presented in international conferences and printed as proceedings

• Analyzing the relationship between perceived service quality, student satisfaction, brand trust, and word-of-mouth: a case of Turkish Republic of Northern Cyprus private higher education. - 2023
• Enhancing job performance through quality human resources: understanding the implications of employee loyalty and training and development opportunities. - 2023